Privacy Policy

Who we are

To: Training Orphans to Make a Living

Registered address: 39, Long Acre, London, WC2E 9LG

Charity Registration number: 1167943

Your rights regarding your data

Under General Data Protection Regulations (GDPR), which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data.

These rights are:

The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.

The right of access: Individuals have the right to access their personal data.

The right to rectification: Individuals has the right to have inaccurate personal data rectified or completed if it is incomplete.

The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.

The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.

The right to object: Individuals has an absolute right to stop their data being processed in certain circumstances, such as for direct marketing.

When do we collect your personal data

We may collect information about you from various means, depending on your interaction with us. This can include, but not limited to:

When you use our website
When you make a donation to us via this website, phone, post or in person
When you sign up to a campaign with us
When you contact us by email, telephone, letter or through our websites
When you visit and use our websites and subdomains
When you interact with us on our social media platforms

Why do we collect and use your personal data

The information we collect about you will only be relevant to the type of interaction we have with you. Personal data is only collected when there is a clear reason.

To process your donations and gift aid declarations.
To keep you informed about our activities and ways to support us.
We will only send you marketing materials by email, phone or SMS if you have provided your consent. You can withdraw your consent at any time.
We will not send you marketing materials by the post if you have asked us to stop.
To deal with your queries, requests and responses to our projects and campaigns.
To send you a confirmation of your donation and event registration.
To personalise our services, for example, we may use personal data you have given us and your interactions with our services to help us predict your interests and to send you marketing materials that we think might be of most interest to you.
To improve our services, for example, if we are allowed, we may send you a survey to seek your feedback on our services.

In what situations do we collect personal data from other sources

When you agree to support us through a third-party fundraising site such as JustGiving or Facebook Giving.
When we receive significant donations or support, we may run a background check using publicly available sources and a third-party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
If we are allowed to send you marketing materials, we may use sources in the public domain to check that your marketing preferences and contact details are accurate and up to date. Examples of such sources include royal mail databases and the fundraising preference system.
We may undertake research for high value fundraising using publicly available sources such as national and local press, charities commission, companies’ house and from social media sites like Facebook and LinkedIn. We will only use these sources where the data has been deliberately made public.

In what situations do we share personal data with other organisations

Save an Orphan will never sell or lease your data.

If you have given us consent to contact you for marketing, information sharing purposes or due to what we deem as a legitimate interest, we may share your information with third parties such as:

If we receive gift aid from you, we may be required to share your personal data with Her Majesty’s Revenues & Customs (HMRC) to receive the tax rebate.
With law enforcement agencies if we receive valid legal instruction.
If you use a debit or credit card to make a donation or purchase, we will share your personal data with a payment processing partner.
If we are allowed to send you marketing materials, we may share your personal data with a marketing company (such as a mailing house) to help us prepare and send out marketing materials on our behalf.
If you have agreed to receive marketing emails or SMS from us, we may provide your email address and/or mobile phone number in an encrypted format to social media companies, such as Facebook, Instagram, Twitter, LinkedIn, Snapchat or YouTube, or to digital advertising companies that provide services to us by displaying our advertising to you on social media platforms and other websites, as well as identifying audiences with interests similar to yours.
If you have opted out from receiving marketing emails or SMS from us, this will not prevent our advertisements being shown to you on a randomised basis, through the social media platforms own targeting algorithms, or based on cookie data. To completely stop seeing advertising from us on your social media platforms you will need to review the privacy settings on your social media account.
If we receive a significant donation or support, we may run a background check using a third-party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.
If we are required by law, we may share your personal data with data cleaning companies to ensure that the data we hold about you is accurate and up to date.

We only share personal data with another organisation if we have a legal basis to do so.

In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes and have security requirements in place to protect your personal data.

Consent to use your information

If you have given us explicit consent to use your personal data for marketing purposes, you always have the right to withdraw this consent at any time.

Any direct communication you receive from us, whether via post, email, phone, SMS or other means will include clear instructions on how to withdraw your consent.

To withdraw your consent for any particular means of communication from us, please contact our donor care team:

Email: [email protected]

If you do choose to withdraw consent, we will hold your data on a suppression list to ensure you are not contacted again.

Requesting information, we hold about you

You can request the information we hold about you at any time by contacting our donor care team. Please note it can take up to 30 days to receive this information.

Please contact our donor care team:

Email: [email protected]

How long we keep hold of your personal data

The length of time we keep data is dependent on the type of data it is but is generally only as long as necessary. Some data must be kept by law for a certain period. For example, information about donations eligible for Gift Aid must be kept for seven years to comply with HMRC regulations.

How we keep your data safe and secure

All personal data is stored in a separate database that is encrypted both in transit and at rest. Staff access to personal data is highly restricted and we regularly review our security processes to ensure we are following best practices.

This website

In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server may collect the IP addresses, not the email addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from you for a specific purpose, such as making a donation.

The information collected from you is stored in the form of cookies and may include your name, address, telephone, or email address.

You can find out more about cookies and how we use them below.

What are cookies?

Cookies are small text files stored by your browser. They help websites to remember information about their users. This information often helps the site perform useful functions such as remembering which items have been added to your shopping cart.

Cookies allow websites to remember your activity so they can recognise you when you use the site again in future and respond accordingly. This will mean you have a better, more personalised experience the next time you visit.

Cookies on our site are anonymous and do not contain any personal identifiable information.

Changing cookie preferences

You can update and change your cookie preferences at any time. To ensure you receive the best experience and using this site in particular, we suggest you use the recommended settings.

You can also use your browser to disable cookies through your web browser preferences.

Types of cookies we use

There are several types of cookie that me may use on our websites and subdomains:

Session Cookies: We use these cookies to keep track of your online donations in the shopping cart. We do not store credit card details in the cookies we create. You need to have cookies enabled to make donations to us using our website.

Google Analytics: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

YouTube: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

Advertising or Targeting: We may collect cookies about how you use our website and social media sites to show you relevant advertisements and targeted content elsewhere on the internet such as on Facebook. Each third-party website may use their own cookies.

Our websites and subdomains may contain embedded content from third-party websites such as YouTube, Twitter, Facebook, LinkedIn or Snapchat, and you may receive cookies delivered from these websites. Global One does not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

How long we keep personal data

The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements, for example, we are required to keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

We are committed to protecting any personal information that you may provide to us. Further, we recognise the importance of informing you how we treat information about you that we may receive from use of this website, as well as data collected elsewhere. Save an Orphan does not sell or lease personal information about you to any third parties or for any use. We can provide a copy of all information we hold about you if you direct us to do so.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Head Office.

Please contact our donor care team:
Email: [email protected]

Please check this Privacy Policy periodically to inform yourself of any changes.